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Shipping Policy
We at BPI India, understand the importance of delivering your products in the finest condition and on time. Therefore, we have partnered with some of the most reputed courier partners in India to seamlessly deliver your products in the best possible duration.
Delivery
A) How does the delivery process work?
- Once you have placed an order on our website, our system starts processing your order almost immediately.
- Next, your item is passed through a quality check before handing over to the courier partner.
- Your item is packed securely and handed over to our trusted delivery partners.
- Then, our item is shipped to the location.
- In case your address is falls a location that is not served by our delivery partners, BPI India team will contact you and find an alternative solution to make your order reach you.
B) What is the estimated delivery time?
We religiously aim to ship the products within 5-10 working days, however with the current COVID situation few order shipments might take longer than usual. since all the products are made-to-order, in few cases there might be some delays due to dependencies at various levels. Furthermore, We diligently ship orders throughout the week including weekends and public holidays.
Please note- During festivals, adverse weather conditions or political crisis, your shipment may get further delayed due to dependency on courier companies. We ensure you that we will try our best to have product delivered to you in the best time and we truly appreciate your patience.
C) Can I track my order?
Yes! Once your order is shipped, you will receive an email from BPI India with the tracking ID of the respective courier partner. You can simply click Track Order and enter your order number or full AWB to check where your order has reached or how long will it take to get delivered.
Domestic Shipping
A) Do you provide shipping all over the India?
Yes.
B) Which locations do you ship your products?
BPI India Pvt. Ltd. ships throughout India so you can receive your order in any corner of the country within the confines of your home.
C) Do you provide Cash on Delivery method?
No, we don’t.
D) How are orders packaged?
We go an extra mile to make sure you receive your order in top-notch condition. Each item is wrapped in sturdy packaging so that it stays free from any physical damage. So far, BPI India has received minimal complaints about damaged items due to packaging.
E) Can I modify the shipping address of my order after it has been placed?
Yes, you can change the shipping address before we have processed (shipped) your order, by contacting our customer support team.
Incase, your product is already shipped and you wish to change the address, we will have to reship your order again to a different address which will extra charge.
Product-Related FAQs
BPI India publishes a wide range of children’s books including storybooks, activity books, early learning materials, value education series, and general knowledge books designed to support foundational learning and holistic development.
Yes, our books are developed by academic experts and are closely aligned with national education standards such as the NCERT framework and NEP 2020 guidelines, making them suitable for classroom and home use.
Yes, we offer a selection of books in English, Hindi, and other regional languages to cater to diverse linguistic needs.
Our books are ideal for both school and home learning environments. Parents, tutors, and educators widely use our materials to support children’s learning journeys.
Yes, many of our product pages offer sample pages or previews. You can also request a catalog or connect with our team for bulk or institutional previews.
Ordering and Payment
You can browse our website, add your chosen books to the cart, and proceed to checkout. Follow the prompts to enter your shipping details and make a payment securely.
We accept payments through UPI, credit/debit cards, net banking, and digital wallets.
Yes, we specialize in bulk and institutional orders. Please contact us via the website or email us at [insert contact email] for pricing and customization options.
While you can check out as a guest, creating an account allows you to track orders, manage addresses, and receive updates on new releases and offers.
Shipping and Delivery
Shipping charges vary based on order size and location. Delivery usually takes 5–7 working days within India. Final charges and estimated delivery times are displayed at checkout.
Currently, we primarily deliver within India. For international orders, please contact our support team for assistance.
Once your order is shipped, you will receive a tracking link via SMS or email. You can also check your order status under the “My Orders” section if you have an account.
If the order hasn’t been shipped, you can request an address update by contacting our customer service immediately.
Returns and Support
We accept returns within 7 days of delivery in case of damaged or incorrect items. The books must be unused and in original packaging.
Please email us at [insert email] or call our support number with your order ID and a photo of the item. We will arrange a replacement or refund promptly.
To cancel an order, please contact us as soon as possible with your order number. If the item hasn't shipped yet, we’ll process the cancellation and refund.
You can reach our customer support team at [insert phone number] or email us at [insert email] between [insert working hours].
For Schools and Institutions
Yes, we offer bulk pricing and curated book sets for schools. Reach out to us for customized proposals and sample sets.
Absolutely. We provide customization options for institutions looking to include branding or special content. Minimum order quantity may apply.
Please contact our partnership team at [insert email] or fill out the inquiry form on our website. We would be happy to explore collaboration opportunities.